We are excited to announce that, effective September 1, Maylee Mak took on a new role as Executive Vice President (EVP) of Operations and Customer Success.
Maylee brings a wealth of experience and expertise to this new role, having been a key part of our organization for many years. With a strong background in strategic operations, customer success, and leadership, she has consistently demonstrated her ability to drive growth and foster positive change within the company. Her deep understanding of the industry, coupled with her dedication to excellence, has been instrumental in shaping our success at Vimond. Maylee's leadership has been pivotal in guiding our teams through complex challenges and delivering outstanding results.
In her new position, Maylee will focus on ensuring that our operations run smoothly and efficiently, maintaining our strong commitment to customer satisfaction, and driving revenue growth by delivering exceptional value to our clients. She will collaborate closely with various teams to streamline our operations and enhance our customer relationships.
Our CEO, Fredrik Gunnestad, said, "Maylee's dedication and vision have been critical to our growth. Her leadership in this new role will undoubtedly take our operations and customer success to new heights. We are fortunate to have someone of her caliber leading these vital areas of our business."
A significant part of Maylee’s role will involve refining our customer onboarding process, managing customer accounts, and implementing strategies to ensure ongoing customer happiness. She will also oversee organisational development, fostering a positive workplace culture where employees feel valued, purposeful, and motivated to achieve success.
Please join us in congratulating Maylee on her new position. We wish her great success as she embarks on this exciting new chapter in her career!